Satrang Home Online Store - Terms & Conditions

Terms & Conditions – Santrang Home

These Terms & Conditions govern the purchase and use of products sold through our online store at www.santranghome.com. By placing an order, you agree to the following:

1. General

  • These Terms apply only to online product purchases via our website.

  • For interior design projects, please refer to our separate Interior Terms & Conditions page.

  • Santrang Home reserves the right to amend these Terms at any time, and changes will apply to future orders.

2. Pricing & Payments

  • All prices are listed in Indian Rupees (INR) and include applicable GST.

  • Payments are processed securely via Razorpay (Credit/Debit Cards, Net Banking, UPI, Wallets).

  • Full payment must be received before an order is processed and dispatched.

  • In case of any pricing or listing error, Santrang Home reserves the right to cancel the order and issue a full refund.

3. Cancellation Policy

  • Orders may be cancelled within 24 hours of placement, provided dispatch has not begun.

  • Once dispatch is initiated, cancellations will not be accepted.

  • To request cancellation, please email support@santranghome.com or call +91 93721 04997 with your order number.

4. Refund Policy

  • Eligible refunds will be processed through Razorpay.

  • Refunds may take 5–7 working days to reflect, depending on your bank/payment method.

  • Refunds will be made to the original payment source only.

  • Refunds cannot be cancelled or reversed once initiated.

  • Processing fees charged by the bank/payment gateway are non-refundable.

5. Dispatch & Delivery

  • Orders are typically dispatched within 5–10 business days after payment confirmation.

  • Delivery times vary by location and courier partner availability.

  • Customers will receive a tracking link once the order is dispatched.

  • Any delay due to courier/logistics is outside Santrang Home’s control, but assistance will be provided to help track and resolve such issues.

6. Returns & Replacement

  • Only products that are defective or damaged on arrival are eligible for replacement.

  • Customers must provide a complete, continuous unboxing video showing the condition of the outer packaging, seal, and product from the moment it is received and opened.

  • Without such an unboxing video, no claims for damage or defect will be accepted.

  • Customers must notify us within 48 hours of delivery with the unboxing video, photographs, and proof of damage.

  • Products must be returned in their original packaging and unused condition.

  • Return shipping costs for approved returns will be borne by Santrang Home.

7. Warranty

  • Warranty, if applicable, will be stated on the individual product page.

  • No warranty applies beyond what is explicitly mentioned at the time of purchase.

8. Limitation of Liability

  • Santrang Home is not liable for delays caused by courier services, unforeseen circumstances, or incorrect shipping details provided by the customer.

  • We are not responsible for indirect or consequential losses arising from the use of the product.

9. Governing Law

  • These Terms are governed by the laws of India, and any disputes shall fall under the jurisdiction of Bangalore courts.

10. Contact Information

For questions, cancellations, or complaints, please reach us at:
📞 +91 93721 04997
📩 support@santranghome.com

11. Product Variations

  • Natural variations in wood grain, polish, or finish are expected.

  • Product images are for representation only, and minor differences in color, shade, or texture will not be considered defects.

12. Assembly & Installation

  • Products will be delivered in ready-to-use condition unless otherwise specified.

  • If assembly is required, instructions will be provided.

  • Customers are responsible for arranging assembly unless Santrang Home offers this as a paid service.

13. Customized Orders

  • Products made to order or customized as per customer specifications are non-cancellable and non-refundable once production has begun.

14. Delivery & Site Access

  • It is the customer’s responsibility to ensure that the ordered product can be moved into the delivery location.

  • If delivery fails due to restricted entry, narrow staircases, or unavailable lifts, Santrang Home will not be liable for return or refund.

15. Warranty Coverage

  • Warranty, if mentioned on the product page, covers only manufacturing defects.

  • It does not cover damage caused by misuse, accidents, exposure to water/moisture, pests, or normal wear and tear.

16. Force Majeure

  • Santrang Home shall not be held liable for delays or failure in delivery caused by events beyond its reasonable control, including but not limited to natural disasters, strikes, government restrictions, or transport disruptions.

A) Privacy Policy

  • We collect only necessary personal data (name, contact details, address, payment info) to process your order.

  • By checking out, you consent to sharing this information with Santrang Home and our payment partner Razorpay solely for order fulfillment and related communication.

B) Policy Updates

  • Santrang Home may modify these Terms or Privacy Policy at any time.

  • Continued use of our site after updates indicates your acceptance of the changes.

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